RETURNS & REFUNDS

We want you to be satisfied with your purchase from SurroundShop.co.uk.

CHANGE-OF-MIND RETURNS

If you are a consumer in the UK, you normally have the right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel, please contact us within 14 days of receiving your order and tell us that you wish to return it.

After notifying us, you must return the goods within 14 days.

Returned items must be in a condition that allows us to resell them. You may inspect the goods as you would in a shop, but we may reduce the amount refunded if the goods have been handled beyond what is necessary to establish their nature, characteristics and function.

RETURN POSTAGE

Unless the goods are faulty, damaged or incorrect, you are responsible for the cost of returning them to us.

We recommend obtaining proof of postage or using a tracked service, as you are responsible for the goods until they are received by us.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible.

Where goods are faulty, damaged or supplied incorrectly, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement, repair or refund.

Please provide your order number and, where appropriate, photographs showing the problem so that we can resolve the matter quickly.

REFUNDS

Once your return has been received and checked, we will process any refund due to your original payment method.

For a valid cancellation under the UK Consumer Contracts Regulations, we will refund the price paid for the returned goods and the cost of our standard delivery service. If you selected a more expensive delivery option, any additional delivery cost is not refundable.

Refunds will normally be made within 14 days of receiving the returned goods or, if earlier, within 14 days of receiving evidence that you have sent the goods back.

Your bank or payment provider may take additional time to show the refund in your account.

NON-RETURNABLE ITEMS

We cannot normally accept returns of goods that have been made to your specification or clearly personalised, unless they are faulty or not as described.

This does not affect your statutory rights.

ORDER CANCELLATIONS BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. If the order has not yet been processed or dispatched, we will try to cancel it and issue a refund.

CONTACT US

To request a return, report a damaged or faulty item, or ask a question about a refund, please contact SurroundShop.co.uk through our Contact Us page.

Please include your order number so that we can identify your purchase quickly.

SurroundShop.co.uk is operated by DSD Supplies Ltd.

This returns policy does not affect your statutory rights under UK consumer law.