SHIPPING POLICY

Last updated: September 2026

1. DELIVERY AREA

SurroundShop.co.uk currently delivers throughout the United Kingdom.

Orders are dispatched from our workshop in Scotland.

2. ORDER PROCESSING

We aim to process and dispatch orders as quickly as possible.

Orders are normally dispatched within 1–2 working days, excluding weekends and public holidays.

During particularly busy periods, dispatch may take slightly longer.

If there is a significant delay with your order, we will contact you using the details provided at checkout.

3. DELIVERY SERVICE

Orders are normally sent using Royal Mail or another suitable UK delivery service.

The delivery method available for your order will be shown at checkout.

Where tracking is available, tracking details may be provided once your order has been dispatched.

4. DELIVERY TIMES

Delivery times shown on our website or at checkout are estimates and are not guaranteed unless expressly stated otherwise.

Once dispatched, most UK orders are normally delivered within a few working days.

Delivery may take longer due to:

• weekends and public holidays;
• severe weather;
• Royal Mail or courier delays;
• industrial action;
• unusually high seasonal demand; or
• other circumstances outside our reasonable control.

5. DELIVERY CHARGES

Any delivery charge applicable to your order will be clearly shown at checkout before payment is completed.

Where we offer free delivery, any applicable conditions or minimum order values will be shown on the website or at checkout.

6. DELIVERY ADDRESS

Please ensure that the delivery address provided when placing your order is complete and correct.

We cannot accept responsibility for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.

If you notice an error in your delivery address, please contact us as soon as possible.

If the order has not yet been dispatched, we will try to correct the address.

7. FAILED OR RETURNED DELIVERIES

If a parcel is returned to us because:

• the address provided was incorrect or incomplete;
• delivery was refused; or
• the parcel was not collected from the carrier,

we will contact you to arrange the next step.

Additional postage charges may apply where a parcel needs to be sent again for reasons not caused by us or the delivery carrier.

8. DELAYED ORDERS

If your order has not arrived within the expected delivery period, please contact us with your order number.

We will investigate the delivery and, where appropriate, contact the carrier.

Please allow a reasonable period for delayed parcels to arrive before a replacement or refund is issued.

9. LOST ORDERS

If a parcel is confirmed as lost in transit, we will arrange an appropriate replacement or refund.

We may need to complete the carrier’s investigation or claims process before confirming that an order is lost.

This does not affect your statutory rights.

10. DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• your order number;
• a description of the damage; and
• photographs of the damaged item and packaging where possible.

We will arrange an appropriate replacement, refund or other remedy in accordance with your statutory rights.

11. PARTIAL DELIVERIES

Where an order contains multiple products, we may occasionally dispatch items separately.

You will not normally be charged additional delivery costs if we choose to split an order into more than one shipment.

12. INTERNATIONAL DELIVERY

Unless specifically stated otherwise at checkout, SurroundShop.co.uk currently supplies orders to UK delivery addresses only.

13. CONTACT US

If you have any questions about delivery or the status of an order, please contact us through the Contact Us page on SurroundShop.co.uk.

Please include your order number so that we can locate your order quickly.

SurroundShop.co.uk
Operated by DSD Supplies Ltd
Scotland, United Kingdom